What is your service, and how is it different From your competitors?
Our service is mainly hardwood flooring, tile, and carpet. What sets us apart is the level of commitment to our partners in a project. We take ownership of the product from the moment we start working with the partners and general contractors.
What is your most popular Product or service?
The most popular service we offer is the installation of hardwood floors to unfinished developments.
How long does installation take?
The installation process depends on the type of project. Each project is customized to the needs of the clients so there can be a wide range.
Does your product come with any type of warranty?
Our service comes with a 1 year warranty plus any manufacturer warranties that come with the product. Some of our products come with 10 year, 20 year, or 25 year warranties.
Do you charge for an estimate?
We do not charge for estimates. We do consultations rather than estimates because they are more in-depth, and the clients provide more information which helps us understand each project to the full extent.
What else would you like people to know about Brazilian Floors?
We are going to be there for them, do our best at all times, and we are in the business to help developers succeed. Also, we are always trying to educate our employees and train them so they can do their best for the clients. We host in-house training seminars so that every customer has the peace of mind that the end product is what the customer wants. Lastly, every sales associate is certified with the National Wood Flooring Association (NWFA), which also helps bring a peace of mind to the customers.
We determine our success based on three things: Quality, Education, and Customer Satisfaction.
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